Crucial Conversations – Chad Owens [CMConnect Conference 2015]

Description: Learn how to navigate your way through misunderstandings and confusion through the art of effective communication.

If you are a leader, you are going to have conflict!

The Way Sign If you don’t want conflict, then leadership is not your calling.

Key to having hard but effective conversations is by first understanding the role you play in crucial conversations.

Goal as a leader is to bring resolve.

People always come before programs.

When entering a crucial conversation:

  1. Don’t be angry
  2. Guard your heart from bitterness
  3. Deal with the issue from a professional standpoint
  4. Don’t take it personal
  5. Start by asking questions
  6. Be a leader in the church
  7. You lead the conversation. Don’t allow the conversation to lead you.

Examples of Crucial Conversations

  • Bringing clarity to what was said.
  • Telling your senior pastor how you feel after they cut your budget.
  • Correcting volunteers who don’t show up.
  • Correcting a staff member who isn’t performing well.
  • Talking to a fellow staff member about gossip.


1. Ask Questions

  • Never assume
  • Collect the facts
  • Have an attitude of concern

Always Remember: What happens in the beginning of the conversation will determine the outcome of the conversation. What you “SAY” will set the tone.

2. Listen

  • Don’t interrupt
  • Take notes
  • Hear them out
  • Keep your ego in check

Always Remember: Good leaders are good listeners. Never allow someone’s actions to sway your character.

3. Address your concerns

  • Posture
  • Body language
  • Tone of voice
  • State the facts

4. Agree to agree.

  • Vision
  • Mission
  • Core Values
  • Word of God

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