Crucial Conversations – Chad Owens [CMConnect Conference 2015]
Description: Learn how to navigate your way through misunderstandings and confusion through the art of effective communication.
If you are a leader, you are going to have conflict!
Key to having hard but effective conversations is by first understanding the role you play in crucial conversations.
Goal as a leader is to bring resolve.
People always come before programs.
When entering a crucial conversation:
- Don’t be angry
- Guard your heart from bitterness
- Deal with the issue from a professional standpoint
- Don’t take it personal
- Start by asking questions
- Be a leader in the church
- You lead the conversation. Don’t allow the conversation to lead you.
Examples of Crucial Conversations
- Bringing clarity to what was said.
- Telling your senior pastor how you feel after they cut your budget.
- Correcting volunteers who don’t show up.
- Correcting a staff member who isn’t performing well.
- Talking to a fellow staff member about gossip.
TALK IT OUT
1. Ask Questions
- Never assume
- Collect the facts
- Have an attitude of concern
Always Remember: What happens in the beginning of the conversation will determine the outcome of the conversation. What you “SAY” will set the tone.
- Don’t interrupt
- Take notes
- Hear them out
- Keep your ego in check
Always Remember: Good leaders are good listeners. Never allow someone’s actions to sway your character.
3. Address your concerns
- Body language
- Tone of voice
- State the facts
4. Agree to agree.
- Core Values
- Word of God